Return & Refund Policy

Return & Refund Policy

At Banyan Finds, we want every customer to shop with confidence. Because many of our products are sourced internationally, shipped through cross-border logistics, or offered at affordable prices, we ask customers to review product details, sizes, colors, and shipping information carefully before placing an order.

General Return Policy

We do not accept returns for change of mind, incorrect size selection, color preference, personal preference, or items that are no longer wanted after delivery.

If there is an issue with your order, please contact us first. We are happy to communicate with you and discuss a reasonable solution.

Possible Solutions

Depending on the situation, we may offer one of the following solutions:

- Help you choose another product
- Arrange a replacement item when applicable
- Offer a discount or store credit for a future order
- Provide partial compensation when the issue is confirmed
- Review the case for a possible refund in special situations

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

To help us review your case, please provide:

- Your order number
- Clear photos or videos of the item
- Photos of the packaging
- A description of the issue

We will review the information and provide a solution based on the situation.

Refunds and Compensation

Refunds or compensation are not automatic. All refund or compensation requests must be reviewed and approved after an appeal or claim is submitted.

If a refund is approved, it will be processed back to the original payment method when possible. Processing times may vary depending on your payment provider.

Non-Returnable Items

The following items are not eligible for return unless they arrive damaged, defective, or incorrect:

- Customized products
- Wholesale or bulk orders
- Earrings and other hygiene-sensitive accessories
- Items that have been worn, used, washed, altered, or damaged by the customer
- Clearance or final sale items

Incorrect Address or Failed Delivery

Customers are responsible for providing a correct and complete shipping address. We are not responsible for lost packages, failed delivery, or delays caused by incorrect or incomplete address information.

Customs, Duties, and Import Fees

International orders may be subject to customs duties, taxes, or import fees. These charges are the responsibility of the customer and are not refundable.

Contact Us

If you have any issue with your order, please contact us first. We will do our best to communicate with you and find a fair solution.